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Our Quality and Safety Standards

At Herefordshire and Worcestershire Health and Care NHS Trust, the quality and safety of your care are our highest priorities. There are national and local standards, policies and procedures to ensure you have the best possible outcomes and experience.

We adhere to the NHS Constitution for our standards and waiting times. We are inspected and regulated by national organisations who ensure we provide services to expected levels and meet our commitments within the National Health Service. We also take very seriously the feedback we get from patients and visitors and respond to concerns when they arise.

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Accessibility

We aspire to make our services accessible for all. That's why we have a number of different options in place to support people to access our services.

This includes;

  • AccessAble - AccessAble produces online accessibility guides to buildings, sites & venues across the UK – including many hospitals, shops, tourist attractions and universities. Find out more about AccessAble and view our online guides.
  • Accessible Information Standard - The Standard states how we should ensure that patients/service users including, carers and parents with a disability, impairment or sensory loss disability receive information in formats that they can understand (e.g. easy read*, braille**) and appropriate support to help them to communicate for example a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
  • Website accessiblity guidelines -  We're committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Please refer to our Accessibility Statement below for more information.
  • Interpretation and Translation services - We will provide face to face interpreting, instant telephone interpreting, document translation; and British Sign Language interpreting for those first language is not English or who have a disability, impairment or sensory loss.
  • Accessible information standard - If you require information in an alternative format, please get in touch so we can arrange this for you.

  • We want to make sure that the language we use on the website is easy for everyone to understand. We aim to use no jargon or unnecessary language, just simple and useful information.

  • We use Alternative Text (or Alt Text) on all of the images used on the website for screenreader users.