News

On Wednesday 24th April, we are celebrating Administrative Professionals Day and extending our heartfelt thanks to all the administrative and corporate staff who keep our organisation running smoothly, day in and day out. Within the administrative and corporate space, there are a diverse range of roles who support behind the scenes and are also at the forefront, acting as the first point of contact with our patients.

We wanted to take a moment to recognise your incredible talent, commitment, and dedication, helping us to deliver outstanding care for our patients and communities.

We recently reached out internally asking staff to share their administrative career stories and the responses we received highlight the fantastic work they are all doing! Take a look below.

Hayley Payne's career case study  

When did you join the NHS/ this Trust?  2010

What was your first role?  Administrator (B2) within Childrens Services 

What is your role now? (if different to the above)  PA & NMP Administrator 

What led you to your role?  I have had various administrative roles within the Trust since commencing including Administrator, Medical Secretary, Executive Assistant, Admin Manager and PA.

What do/ did you like most about your admin and clerical role?  The team I work within are fantastic, dedicated to their roles and supportive of colleagues. I like that no admin role within the Trust is the same, each role provides a new opportunity to learn new skills and processes.

  Natasha Markiewicz's career case study

When did you join the NHS/ this Trust?  October 2012

What was your first role?  Apprentice Admin Assistant

What is your role now? (if different to the above)  Business Intelligence Developer

What led you to your role?  I had been working in Mental Health SDU for five years (as Team Secretary for three) and one of my managers at the time was aware of a role going with Application Support. She felt that this was the perfect opportunity for me as I had spent a lot of time with staff supporting and training them with IT. She made sure that this role was held open for me and encouraged me to apply. From there a post opened up in the Business Intelligence Team which was in the same department. As I had already developed some basic knowledge of SQL code in my current role I thought that this would be an ideal role to go for. 

What do/ did you like most about your admin and clerical role?

• Engaging with people from many different roles, teams and backgrounds.
• Variety – both in my day-to-day role and the many different admin and clerical roles available in the Trust.
• Making a difference – Clinical and Admin working as a team to provide the best care for patients.
• Some of the roles I have undertaken have been challenging but give me a great sense of achievement and have helped me develop confidence. 

Is there anything else about your career journey that you would like to share?  I am passionate about helping others but I didn’t realise that there was so much opportunity in the Admin/Clerical sector of the NHS for some years. I would encourage anyone not working for the NHS to consider an apprenticeship or NHSP as this gives you a feel if it is right for you. I would also encourage anyone to consider roles they may not have previously – I never thought I would be working in IT or Reporting and here I am now!

  Kate Hawker's career case study

When did you join the NHS/ this Trust?  October 2019

What was your first role?  Business Administration Apprentice for the Worcester City Neighbourhood Team

What is your role now? (if different to the above)  Performance and Information Officer for Integrated Community Service/ Informatics Team

What led you to your role and what do/ did you like most about your admin and clerical role?

Starting as a Business Admin apprentice in October 2019 and working with the Worcester City Neighbourhood Team was incredibly rewarding and a brilliant opportunity for me to assist patients and clinicians daily in a dynamic and ever-evolving environment. 

Each day brought new challenges and experiences, which has helped shape my career path so far and discover my ambition for change within the NHS. 

During my time in the Worcester City NT, I uncovered my passion for creativity, supporting others and developed a great interest in how data contributes to service improvement and the impact it has on our care for patients. Therefore, in October 2021 I took on the role of becoming the Performance and Information Officer for Integrated Community Services SDU and working with the Performance and Informatics Team since April 2023. Within my current role, I have had the incredible opportunity to support with transforming our Trust data into a visual story that illustrates the performance of our organisation and the exceptional work that our teams do. Each day, I am able to explore new challenges and work on problem solving a wide variety of EPR and data analysis queries, which I find exceptionally rewarding.  

  Donna Rice's career case study

When did you join the NHS/ this Trust?  I started in 1991 on the YTS scheme. I took a career break between 2005-2010.

What was your first role?  My first role since returning to work was as a ward clerk to the dementia ward (Berkeley Ward).  When that closed I was seconded to the “Foundation Trust” team and then I went over to The Home Treatment Team as their admin support.

What is your role now? (if different to the above)  I currently work as a Technical Instructor for New Opportunities Worcestershire.  I work in small groups with clients in secondary mental health services doing everything from crochet to cookery, photography to journaling.

What led you to your role?  I saw it advertised and wanted a change in role.

What do/ did you like most about your admin and clerical role?  I enjoyed them for different reasons.  I loved working on Berkeley Ward as I got to interact with the patients every day.  Working in Home Treatment inspired me to work towards going into a more patient-facing role.

Is there anything else about your career journey that you would like to share?  I’m glad I made the switch from Admin to Technical Instructor as it means I’m client-facing, working with great colleagues where we pass on knowledge and also learn from each other and the clients.