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Worcestershire Health and Care NHS Trust
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Listening, Responding, Improving

Patient Relations Team – How Can We Help?

We are a confidential advice, support and information service and welcome feedback about our services as we recognise the value that comments, complaints, concerns and compliments, can provide.  Your feedback assists us in developing better quality and higher standards of healthcare for all of our service users, carers and families. 

Worcestershire Health and Care NHS Trust are committed to providing safe and high quality care to all of our service users so if you are dissatisfied with any aspect of care or treatment we will: 

  • Work with you to understand your concerns and seek to resolve them to your satisfaction.

  • Where a mistake or error has been made this will be acknowledged and you will receive an apology.

  • You will receive an explanation of what went wrong and what has been done to ensure that it does not recur. 


 
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In accordance with the Principles for Remedy published by the Parliamentary and Health Service Ombudsman, Worcestershire Health and Care NHS Trust has taken action to ensure that we are: 

  • Getting it right

  • Being customer focussed

  • Being open and accountable

  • Acting fairly and proportionately

  • Putting things right

  • Seeking continuous improvement

 

Listening, Responding, Improving 

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