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Worcestershire Health and Care NHS Trust
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Vision and Values

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Our vision (what we aspire to be) and our values (what we will believe in and how we will behave) have been developed following extensive engagement work with both staff and stakeholders.


 

Our Vision

Our vision explains what we desire to be:

"A leading organisation that works effectively in partnership with our stakeholders to deliver high quality integrated health and care services."


 

Our Values

The Trust has defined a set of values that clarify what it believes in and how it will behave: 

Courageous: Displaying integrity, loyalty and the courage to always do what is right

Ambitious: Striving to innovate and to improve through effective teamwork

Responsive: Focusing on the needs and expectations of people using our services

Empowering: Empowering people to take control of their own health and wellbeing

Supportive: Enabling our staff to achieve their full potential and take pride in the services that they deliver  


 


The Trust Strategic Goals explain what the Trust aims to achieve, these goals are: 

• We will always provide an excellent patient experience

• Our services will always be safe and effective

• We will work in partnership to improve the integration of health and care

• Our organisation will be efficient, inclusive and sustainable 



These four strategic goals have been translated into specific corporate objectives that relate to the strategic goals. Ten Corporate Objectives have been defined and these are: 

• To stimulate a revolution in the way we engage with patients

• To redesign clinical pathways

• To ensure patient safety

• To ensure seamless care through integrating services

• To strengthen leadership within our services

• To develop our workforce

• To improve our use of technology

• To pursue business development opportunities

• To deliver our efficiency programme

• To make effective use of our estate


 

Speak-Out-Safely

This trust supports the Nursing Times Speak Out Safely campaign. This means we encourage any staff member who has a genuine patient safety concern to raise this within the organisation at the earliest opportunity.  

Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way. 

We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible. 

It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.  

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely. Click here for more information about the Speak Out Safely campaign